FAQ
Frequently Asked Questions
ABOUT VILOA
What kind of jewelry does VILOA create?
VILOA creates modern minimalist jewelry designed for everyday wear. Our pieces are made for women who value clean design, comfort, and effortless styling.
Is VILOA jewelry made for daily use?
Yes. All VILOA pieces are designed to be worn daily — from workdays to weekends. We focus on lightweight feel, comfort, and materials suitable for regular wear.
Materials & Wear
What materials do you use?
Materials and finishes vary by piece. Check the individual product page for its metal, plating and any enamel or pearl details.
Is your jewelry hypoallergenic?
Sensitivity varies from person to person. Check the materials listed on each product page. If you have a known metal allergy, contact us before ordering so we can help you check the material information.
Will the gold color fade over time?
Plated finishes can change with wear. To help preserve the finish, avoid direct contact with perfume and lotions, remove jewelry before showering or swimming, and store pieces separately.
Can I wear VILOA jewelry in water?
VILOA jewelry is resistant to everyday moisture and suitable for regular wear. However, we recommend removing jewelry before swimming, showering, or prolonged water exposure to help preserve its finish over time.
How should I care for my jewelry?
To keep your jewelry looking its best:
- Store pieces separately to avoid scratches
- Avoid contact with perfumes, lotions, and harsh chemicals
- Remove jewelry before intense physical activity
- Clean gently with a soft, dry cloth
More details can be found on our Materials & Care page.
Orders & Shipping
Where do you ship?
We currently ship within the United States.
Shipping options, costs, and delivery timelines are displayed at checkout.
How long does shipping take?
Current standard U.S. delivery is estimated at 3–10 business days after processing. Check the delivery estimate at checkout for your address.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information.
Returns & Exchanges
What is your return policy?
We accept returns on unworn items within 30 days of delivery.Items must be:
- Unworn and unused
- In original condition
- Returned with original packaging
Full details are available on our Shipping & Returns page.
Do you offer exchanges?
At this time, we do not offer direct exchanges. If you’d like a different item, please return your original purchase and place a new order.
Are sale items returnable?
Sale items are final sale and not eligible for return, unless the item arrives damaged or defective.
What if my item arrives damaged?
If your order arrives damaged or defective, please contact us within 48 hours of delivery. Our team will assist you promptly.
Gifting
Do you offer gift packaging?
Yes. All VILOA jewelry arrives in minimal, thoughtfully designed packaging — suitable for gifting or personal storage.
Support
How can I contact customer support?
Email hello@theviloa.com. For help with an existing order, include your order number and a brief description of your question.
Still have questions?
Contact us at hello@theviloa.com — we’re happy to help.
VILOA is a modern minimalist jewelry brand offering everyday jewelry for women, including rings, earrings, bracelets, and necklaces designed for comfort, durability, and daily wear.