PRIVACY POLICY
Last updated: February 2026
1. Overview
VILOA ("we", "us", or "our") respects your privacy.
This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from our website.
By using our site, you agree to the practices described below.
2. Information We Collect
When you visit our site, we may collect:
A. Device InformationAutomatically collected data including:
- IP address
- Browser type
- Device information
- Time zone
- Pages viewed
- Referring websites
We collect this information using:
- Cookies
- Log files
- Google Analytics
B. Order InformationWhen you place an order, we collect:
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment details (processed securely by Shopify Payments or other providers)
We do not store full credit card numbers.
C. Marketing & Email InformationIf you subscribe to our newsletter, we collect:
- Email address
- Engagement data (opens, clicks)
Email marketing is managed through Klaviyo.
3. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Communicate with you
- Provide customer support
- Send order confirmations and tracking
- Send marketing emails (if you opt in)
- Improve our website performance
- Detect fraud or security risks
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Remember cart contents
- Analyze website performance
- Measure marketing effectiveness
- Personalize user experience
You can disable cookies in your browser settings, but some features may not function properly.
We use:
- Shopify analytics
- Google Analytics
5. Sharing Your Information
We share your information only with trusted service providers necessary to operate our business, including:
- Shopify (ecommerce platform)
- Payment processors
- Shipping carriers
- Google Analytics
- Klaviyo (email marketing)
We do not sell your personal information.
6. Email Marketing
If you subscribe to marketing emails, you may receive updates about new products, promotions, and brand news.
You can unsubscribe at any time by clicking the unsubscribe link in any email.
7. Data Retention
We retain your order information for our records unless and until you ask us to delete it, unless we are legally required to keep it.
8. Your Rights
If you are a U.S. resident, you have the right to:
- Access your personal information
- Request correction
- Request deletion (where applicable)
To make a request, contact us at: hello@theviloa.com
9. Security
We use industry-standard security measures and Shopify’s secure infrastructure to protect your information.
However, no method of transmission over the internet is 100% secure.
10. Changes to Terms
We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Updates will be posted on this page.
11. Contact Us
For questions about this Privacy Policy, please contact us at:
hello@theviloa.com
STILL NEED HELP?
If you have questions about shipping, orders, or delivery, our support team is here to help