ACCESSIBILITY STATEMENT
Last updated: February 2026
VILOA is committed to ensuring digital accessibility for all users, including individuals with disabilities. We continuously work to improve the usability and accessibility of our website.
OUR COMMITMENT
We aim to make our website accessible and usable for as many people as possible, regardless of technology or ability.
Our goal is to align with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.
ACCESSIBILITY FEATURES
We strive to:
- Provide text alternatives for images
- Ensure sufficient color contrast
- Support keyboard navigation
- Maintain clear structure and readable typography
- Optimize for screen readers where possible
CONTINUOUS IMPROVEMENT
Accessibility is an ongoing effort. We regularly review our website and make updates to improve accessibility and usability.
NEED ASSISTANCE?
If you experience difficulty accessing any part of our website, please contact us. We will do our best to assist you.
Email: hello@theviloa.com
Response time: within 1–2 business days
DAMAGED OR INCORRECT ITEMS
If your item arrives damaged or incorrect:
Contact us within 48 hours of delivery with clear photos.
We’ll resolve it quickly.
EXCHANGES
At this time, we do not offer direct exchanges. Please return your item and place a new order.
STILL NEED HELP?
If you have questions about shipping, orders, or delivery, our support team is here to help