Need help with an order or choosing a piece? Email hello@theviloa.com or use the form below. For an existing order, include your order number.

How can we help?

Shipping & delivery
Free standard U.S. shipping. See delivery and processing details.

Returns
Request a return within 30 days of delivery. See eligibility and return shipping details.

Frequently asked questions
Answers about orders, jewelry and care.

Materials & care   |   Ring size guide

Order tracking

Use the tracking link in your shipping confirmation email. If you cannot find it, contact us with your order number.