RETURNs
Clear information about returns, exchanges, and refunds.
WHAT IS YOUR RETURN POLICY?
We accept returns on unworn items within 30 days of delivery.
To be eligible for a return, items must be:
- Unworn and unused
- In original condition
- Returned with original packaging
Items showing signs of wear or damage are not eligible for return.
HOW DO I START A RETURN?
To initiate a return, please contact our support team at hello@theviloa.com Include your order number and reason for return so we can assist you quickly.
ARE RETURNS FREE?
Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.
Original shipping fees are non-refundable.
WHEN WILL I RECEIVE MY REFUND?
Once your return is received and inspected, refunds are processed within 3–5 business days. Refunds are issued to the original payment method. Please note that it may take additional time for your bank or card issuer to post the refund.
DO YOU OFFER EXCHANGES?
At this time, we do not offer direct exchanges.
If you would like a different item, we recommend returning your order for a refund and placing a new order.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at
hello@theviloa.com
We’ll make it right.
STILL NEED HELP?
If you have questions about shipping, orders, or delivery, our support team is here to help